Ek Pro

[BB22]

When I try to log in using my Ek Pro app I get a messages indicating: The test connection to my elk m1 has failed because it could not be contacted. Please verify that a working network connection is available and the network address settings is correct.

I am able to connect to my elk m1 using my lap top but not sure why the app from my phone is not working anymore. Anybody have an idea what I can try?

 

[42etus]

Did you verify your settings?
"is not working anymore".... If it was working, what has been changed?

 

[mikefamig]

The last time that happened to me it was because my ISP had changed the address of my gateway. Does your laptop log in via the LAN or WAN?

 

[Del91574]

DNS?

 

[drvnbysound]

Must be DNS... since he hasn't been able to get back to this page to update the thread :rofl:

 

[BB22]

My network address matches my dns. Nothing changed to my knowledge. It was working and then suddenly it stopped

 

[Del91574]

phone update?

 

[BB22]

iPhone shows it has the latest update and didn't have one recently

 

[drvnbysound]

What did you mean by, "I am able to connect to my elk m1 using my lap top"
 
Are you referring to connection via ElkRP, or connection to the Java interface, or connection via M1ToGo??

 

[mikefamig]

Is it possible that you have your laptop configured to log in using the local 192.168.1.x address and the iphone configured to use the WAN address assigned to your gateway by your isp? that would be a clue as to why the laptop connects and the phone doesn't.

 

[BB22]

When using my lap top yes I connect to the ELKPR

My iPhone is set using the dns network.

 

[Del91574]

Is it possible that you have your laptop configured to log in using the local 192.168.1.x address and the iphone configured to use the WAN address assigned to your gateway by your isp? that would be a clue as to why the laptop connects and the phone doesn't.

That would be a suspect. Other would be whether or not the phone connects via wifi or cell.
 
I'd try pinging the DNS instead of the non-public IP, assuming that works properly, then it's down to the phone or network connectivity.

 

[BB22]

That I connect via wifi or cell I get the same response.

How do you ping the DNS?

 

[Del91574]

command prompt and type ping with your DNS address.....

 

[drvnbysound]

I've found that many people have only use the ping command with IP addresses and just didn't realize that it works with names. Illustrated as Del mentioned: