Elk Telephone Question

[Niccolo]

I have enabled the internal and external telephone, as well as the telephone reporting, and can't get them to work.

On the internal side, I dial *** at the dial tone, but then I get a message: "Sorry, your call cannot be completed."

On the reporting side, the system call my cell when I trip the alarm, but then is silent and won't accept ***.

I know I am missing something basic (at least I hope I am missing something basic) and would appreciate any helt.

Thanks. I have an Elk M1G system, with a MAC, and Verizon Fios.

 

[nov0798]

Are your globals set to accept remote telephone?
Also, is the line seizure device (cant remember the name) hooked up properly?

 

[Niccolo]

Yes, thanks. Global (Miscellaneous) is set for 2 = Local and remote telephone control enabled.

I believe I have the Rj13 box wired right, because the control is calling my external phone, even when an internal phone is off the hook. I ran a standard phone cord from a standard Rj11 jack (plugged in at the Rj 11) to the Rj 13 that comes with Elk -- red to red green to green black to black and yellow to yellow. Then to the control.

 

[nov0798]

Are you using VOIP in your house?

You should have it wired from the RJ13 box to the ELK
R1 > Grey
T1 > Brown
Ring > Red
Tip > Green

From the RJ 13 box to the house phones
R1 > Black
T1 > Yellow

From the provider to RJ 13
T > Green
R > Red

Hope this helps.