Amen to that. :blink:Mike Boulanger said:Quality control on the other hand, I'm not so happy with. I feel I receive too many switches with issues out of the box. They need to do more stringent testing at the factory.
Digger said:I HAVE troubleshooted BEFORE I call and they still insist on spending over a half hour trying everything they have on a checklist. I had a switch that died from a static discharge. I was the one that was turning on the switch and it died from the discharge. They had me turn on and off the circuit breaker, change the light bulb, check the wiring, and then asked me if I would put in a regular switch. I started telling them to jump in a lake and they conceded the switch was probably defective and they RMA'd it. It was a HASSLE for a switch that obviously died.
What? You're not familiar with:
I haven't had to do that with SmartHome, but it's never failed anywhere else.Me: "Hang on... (sip of beer...) okay, I did that."
Support: "What! That fast?"
Me: "Yup. All the way out the breaker box then up to the attic and back in three seconds."
Support: "Now the light bulb."
Me: "Hang on... (mute... where's that beer...) okay, new bulb."
Me: "Listen, it'll probably take me about 30 seconds to replace all the wiring in my house if you ask for that... or you can RMA this thing. I got lots of patience and you're asking silly requests to which I'm giving silly replies. Your call."
Support: "Hang on... your RMA number is..."
I have not resorted to telling them to jump in a lake in a decade or two... but I never give up either. And I'm having a beer while they're working... I'm happy... and I get what I want.![]()
LOL.... Ok I will have a case of beer on standby for SH. If the guy is nice I will send him one to LOL
Hah... sounds like you've had some frustrating experiences. Not necessarily in defense of Smarthome, but crap like that is not uncommon with most electronic companies. I once had Dell tell me I was "refusing" to troubleshoot a problem because I didn't want to take apart a good notebook I had to swap parts into a notebook I had JUST received from them that would not boot up. That's the last time I'll ever mention to Dell that I had another working PC nearby!