Motorola SurfBoard SB6141 Cable Modem DOCSIS 3.0

[electron]

Not much info in my logs, but I see 4 bonded downstream channels, which means D3 from what I can tell.

 

[pete_c]

If you do a reset / change your mac address; it'll load a new DHCP address and should re download the CM file.  You can watch the logs as it does a TFTP to the configuration server.  Basically all it does is hit the config server with your registered CC MAC address (and maybe serial number); then does a TFTP.
 
 
That said you should see the file in the log.  Its your local CM file while sets up the speed tier, blocking of email ports (like port 25), etc. 

 

[electron]

I have all the data in the log since I brought the modem online, only shows 4-5 lines, very strange.

 

[pete_c]

Bounce it and reset it and you will see more stuff in the logs.  (reset and restart cable modem on the "cable modem" / "Configuration" page.  You should see something similiar to the below.  Wierd too here I see 8 bonded downstream channels and 3 bonded upstream channels.
 

Jan 01 1970 00:00:14
6-Notice
N/A
Cable Modem Reboot from shell ;CM-MAC=11:22:33:44:55:66;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

Mar 14 2013 21:56:25
6-Notice
E112.0
SW download Successful - Via Config file

Mar 14 2013 21:55:22
6-Notice
E102.0
SW Download INIT - Via Config file d11_m_sb6141_silver_c01.cm

 

[pete_c]

13, December, 2013
 
Just an FYI for those that purchased the Motorola SB6141 and are using it with Comcast.
 
Around noon on 11th of December; folks using the Motorola SB6141 (thinking it was all of the Motorola D3's) connection dropped. 
 
It was still down in the PM. I was able to get a Motorola SB back online using my Motorola D2 modem (on a "lark" I connected it).
 
That said though haven't checked out the D3 Motorola modem yet.
 

Re: Modem not updating to latest firmware?

‎12-13-2013 11:04 AM

Same thing happened to me yesterday as well as thousands of other Comcast customers, I'm sure, all of us unlucky enough to have Motorola SB6121 and SB6141 surfboard modems. I called Comcast to try to resolve the problem but after several unsuccessful attempts by their techs and me to get the modem to function (kept getting a time out error), they said it was a faulty modem. So I called Motorola last night and a rep there stated that they have been inundated with calls from people with Comcast as their ISP since Comcast pushed out a firmware update yesterday. But unfortunately for us, the firmware update is currently not compatible with our models of Motorola modems (even though my modem is only a few months old)...

 
http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Modem-not-updating-to-latest-firmware/td-p/1953377
 
Update: 1146 C - 13th December, 2013 - still not fixed
 

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.10-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: xyz
Firmware Build Time: Oct 29 2012 18:07:13

Dec 13 2013 11:39:26     4-Error     E107.0     SW upgrade Failed after download - Incompatible SW file
Dec 13 2013 11:39:02     6-Notice     E102.0     SW Download INIT - Via Config file d11_v_tm602gims_cdvonly.cm

 

[pete_c]

20th of December, 2013
 
I am up and running on the SB6141.  There is a story here.
 
It appears that the Black SB6141's that were being sold new had been pre configured (firmware wise) for a broadband vendor.
 
Something happened and they were never sold to the broadband vendor. 
 
These specific black SB6141's were sold in bulk (and they were new). Many folks purchased them as they sold like "hotcakes".
 
Personally here upgraded family and friends to same said modems (SB6141) over the last 6 months.
 
Today this is my third generation of Motorola modems in current home having migrated now from the older Motorola SB4XXX to the Motorola SB5100 to the current Motorola SB6141 in the last 10 years. 

 

[NickTheGreat]

I bought one of these in September and haven't gotten around to installing it yet.  Need to get on it :angry2:

 

[pete_c]

Not much info in my logs, but I see 4 bonded downstream channels, which means D3 from what I can tell.

 
Actually you want to see 8 bonded downstream channels.  Apologies didn't catch that.