Hello Everyone,
I found this forum and thought to share my issue and see if anyone had the same issue. I installed the ElkM1Gold + Elk M1Xep to allow to connect over the network. The issue is that the ElkRp v2.0.16 is not able to connect. It is able to find the M1XEP but when i try to do Connection->Network, it displays the following message
Connecting to .....
Connecting Verifying identity (stays on this for quite a while)
and then says
Control has disconnected
I contacted Elk support and after back and forth they asked me to send the M1XEP back to them. Which i did. They sent me another one, and i installed that. It worked fine for few weeks, and then again i started getting the same issue over again. I downloaded the M1XEP diagnostic tool and it says there is no problem. I am able to send an email using the M1XEP diagnostic tool. I am able to ping it. My Alarm monitoring station is connected using IP, and it sends the signal properly to them, but not sure why my Elk Rp software cannot connect.
The report from the Elk M1XEP diagnostic tool which says at the bottom No Problem detected.
Name:
MAC Addr: 00-40-9D-73-EA-34
IP Addr: 192.168.1.34
Secure Port: 2601
M1XEP serial port OK: Yes
M1XEP has initialized: Yes
DHCP: Yes
Subnet: 255.255.255.0
Gateway: 192.168.1.254
Pri DNS: 192.168.1.254
Sec DNS: 0.0.0.0
Non-secure Port: 0
AMX Beacon: No
Email Server: smtpout.secureserver.net (URL)
Email Port: 80
Email From Addr: <removed>
Email Username: <removed>
Email POP before SMTP: No
SNTP Server: (IP)
SNTP Update Time: 00:00
SNTP Time Zone: GMT+0.00
SNTP Email on Errors: No
Bootware Version: 1.2.0
Application Version: 1.3.28
Problems:
None detected.
Has anyone else faced the same issue and has any idea of needs to be done.
Thank
I found this forum and thought to share my issue and see if anyone had the same issue. I installed the ElkM1Gold + Elk M1Xep to allow to connect over the network. The issue is that the ElkRp v2.0.16 is not able to connect. It is able to find the M1XEP but when i try to do Connection->Network, it displays the following message
Connecting to .....
Connecting Verifying identity (stays on this for quite a while)
and then says
Control has disconnected
I contacted Elk support and after back and forth they asked me to send the M1XEP back to them. Which i did. They sent me another one, and i installed that. It worked fine for few weeks, and then again i started getting the same issue over again. I downloaded the M1XEP diagnostic tool and it says there is no problem. I am able to send an email using the M1XEP diagnostic tool. I am able to ping it. My Alarm monitoring station is connected using IP, and it sends the signal properly to them, but not sure why my Elk Rp software cannot connect.
The report from the Elk M1XEP diagnostic tool which says at the bottom No Problem detected.
Name:
MAC Addr: 00-40-9D-73-EA-34
IP Addr: 192.168.1.34
Secure Port: 2601
M1XEP serial port OK: Yes
M1XEP has initialized: Yes
DHCP: Yes
Subnet: 255.255.255.0
Gateway: 192.168.1.254
Pri DNS: 192.168.1.254
Sec DNS: 0.0.0.0
Non-secure Port: 0
AMX Beacon: No
Email Server: smtpout.secureserver.net (URL)
Email Port: 80
Email From Addr: <removed>
Email Username: <removed>
Email POP before SMTP: No
SNTP Server: (IP)
SNTP Update Time: 00:00
SNTP Time Zone: GMT+0.00
SNTP Email on Errors: No
Bootware Version: 1.2.0
Application Version: 1.3.28
Problems:
None detected.
Has anyone else faced the same issue and has any idea of needs to be done.
Thank