Trouble Installing ELK-M1XEP

upstatemike

upstatemike

Senior Member
I finally got around to powering up my Elk M1 tonight.... only about a year and a half after I purchased it! The panel came up fine and the speaker speaks and the keypad keys but I can't get the Ethernet Interface to connect. It powers up with a steady orange light on the board and a steady green light on the network jack but I cannot get a link light on the switch I have it plugged into. The two lights are always steady, no blinking at all, even when I disconnect the network cable and/or the serial cable. I tried enrolling it and that did nothing. I also tried the address jumper on the board and that did nothing. I got none of the blinking that is supposed to happen when you power up with the jumper in place. I also tried another ethernet cable and a different port in the switch.

I am not sure what to try next in order to troubleshoot this thing. Does anybody know what I might be doing wrong? I'm kind of stuck till I get this working. Because of where the M1 is mounted I can't run a direct serial line to it. The M1XEP has to be working before I can use Elk-RP.
 
Go to ELKRP on your PC in the M1XEP setup area and do a FIND. See if it shows up on your LAN Network. If so, use its settings and connect ELKRP to it. Set up the M1XEP settings.

I would check your network connections if you are not seeing any blinking lights on the Ethernet plug housing.
 
Spanky said:
Go to ELKRP on your PC in the M1XEP setup area and do a FIND. See if it shows up on your LAN Network. If so, use its settings and connect ELKRP to it. Set up the M1XEP settings.

I would check your network connections if you are not seeing any blinking lights on the Ethernet plug housing.
Click to expand...

That is where I am stuck. I tried a new ethernet cable and a different port on the switch and still get no blinking and no network connectivity. Until I get past that there is no way I can expect ELKRP to find it. I need at least a link light on the switch to show it is connected to the LAN.
 
Could you possibly have a crossover situation -- either a crossover cable or a DTE-type port on your router/switch? Did you verify that the same port and cable actually work with another device (e.g. a PC or webcam)?
 
davidvind said:
Could you possibly have a crossover situation -- either a crossover cable or a DTE-type port on your router/switch? Did you verify that the same port and cable actually work with another device (e.g. a PC or webcam)?
Click to expand...

I use a small 8-port LinkSys switch in the phone room and it auto corrects for crossover on all 8 ports. I will do some additional verification but the fact that the Green light on the ELK-M1XEP stays on steady with no network cable attached makes me think the issue not an external connection. Its like it is stuck and needs a factory reset but a simple power cycle doesn't have any effect.

I'll grab another cable and switch and give it one more try.
 
I had an older one that I tried to install and it got bricked in the install. Do a search with my username. I think there was a thread that is similar to your situation.
 
I recall having initial connection problems as well. I resolved it by ensuring my PC's IP address was in the same range as the XEP's default IP (namely, 192.168.0.XXX). My PC's are normally in the 192.168.1.XXX range and that difference in the IP address's second octet thwarted communications. I temporarily changed the PC's address to be in the XEP's range and that allowed RP to find the XEP.


But if you're not even getting a link light ....
 
123 said:
I recall having initial connection problems as well. I resolved it by ensuring my PC's IP address was in the same range as the XEP's default IP (namely, 192.168.0.XXX). My PC's are normally in the 192.168.1.XXX range and that difference in the IP address's second octet thwarted communications. I temporarily changed the PC's address to be in the XEP's range and that allowed RP to find the XEP.


But if you're not even getting a link light ....
Click to expand...

Not only that but if I power the M1XEP up with the jumper installed I never get the blinking green LED to tell me if it is using DHCP or the default static address... the green light always stays on steady. I sent a note to Brad Weeks to at Elk find out what I should try next.
 
upstatemike said:
Not only that but if I power the M1XEP up with the jumper installed I never get the blinking green LED to tell me if it is using DHCP or the default static address... the green light always stays on steady. I sent a note to Brad Weeks to at Elk find out what I should try next.
Click to expand...
Sounds exactly like my problem with the older M1XEP. Get ready to box it up and send it back to ELK. It should return good as new.
 
I got the repaired IP interface and it works... sort of. When I first plugged it into my 8-port Linksys switch, I still didn't have a link light on either the switch or the M1XEP. The green light on the M1XEP was flashing correctly so I figured it must be a bad port on the switch. I decided to verif that the port on the switch was OK by plugging it into a spare D-Link 5-port switch that happened to be right there. The two switches linked up just fine so I knew it was not a bad port or cable. Then I connected a cable from the M1XEP to the D-Link and it connected just fine.

So I can't connect directly to the Linksys switch but I can connect to the D-Link switch which in turn connects to the same port on the Linksys using the same cable and it all works fine. Anybody know what is happening here? (everything is auto MDX so it is not a straight vs crossover cable issue)
 
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