Hello,
Im hoping someone can assist me. I have an M1 installed at home for about a year and have RP software running on my home laptop on my internal network, as well as from my office via the internet. I also have Elk app running on my phone.
The other day i went to connect from work and couldnt, so i checked at home and all is good.
I have been speaking with the local Ness office and we have come up against a wall. He has confirmed that there is nothing wrong with my home connection or Panel and that the issue must lie with my office connection.
Interestingly, i can connect on my phone at work through the telephone network, however, when i turn on my wireless connection to the office router, again i cant connect.
When i connect from the office i get I get
“Connecting to account...”
“Verifying system identity”
Then “System did not respond. Connection may have terminated”
Click Cancel and get “Disconnecting” then “System returned invalid information”
Can anyone shed some light on what i could try to resolve this.
Im hoping someone can assist me. I have an M1 installed at home for about a year and have RP software running on my home laptop on my internal network, as well as from my office via the internet. I also have Elk app running on my phone.
The other day i went to connect from work and couldnt, so i checked at home and all is good.
I have been speaking with the local Ness office and we have come up against a wall. He has confirmed that there is nothing wrong with my home connection or Panel and that the issue must lie with my office connection.
Interestingly, i can connect on my phone at work through the telephone network, however, when i turn on my wireless connection to the office router, again i cant connect.
When i connect from the office i get I get
“Connecting to account...”
“Verifying system identity”
Then “System did not respond. Connection may have terminated”
Click Cancel and get “Disconnecting” then “System returned invalid information”
Can anyone shed some light on what i could try to resolve this.