I am nearly two weeks into my migration from a Vista 20P panel to a new (to me) ELK M1 Gold system and I have hit a major block and could really use some help.
I had no issues connecting up the M1XEP to the system and have been using it for nearly two weeks.
I recently purchased the Ekeypad Pro iPhone app and was beginning to customize the M1 to make use of Ekeypad Pro. At first no problems but then I attempted to configure the M1XEP to send emails. After a few pushes of changes which resulted in reboots, the unit stopped responding.
For the life of me, I cannot get it back. I am fairly computer savvy but could not even get basic pings.
I have followed the nice documents that describe troubleshooting procedures without any luck. I am able to install the jumper and verify that it switches between DHCP and static IP. DHCP does not connect to my router and obtain an IP address.
My last test I switched the M1XEP to it's default static IP of 192.168.0.251 (installed jumper and verified double flashes) and configure a laptop with IP 192.168.0.100. I then connected a BRAND NEW crossover cable between them to eliminate cable and routers issues. Sometimes I can get ping responses, even consistantly but if I try to access the M1XEP using ELKRP or even the M1XEP diagnostics utility, the M1XEP stops responding and I can no longer even ping it. The green ethernet activity light stays on constantly along with the yellow/orange ethernet connectivity light.
I did not do any firmware upgrades on eith the M1 Gold panel or the M1XEP.
Is the M1XEP toast? If so, any logical reason for it to be so? I understand that this thing is difficult to work with for configuring email but it should not have killed it right?
If it's toast, does ELK offer any repair/replacement for these units if it's not under warranty?
Thanks for any help or insite you can offer!
I had no issues connecting up the M1XEP to the system and have been using it for nearly two weeks.
I recently purchased the Ekeypad Pro iPhone app and was beginning to customize the M1 to make use of Ekeypad Pro. At first no problems but then I attempted to configure the M1XEP to send emails. After a few pushes of changes which resulted in reboots, the unit stopped responding.
For the life of me, I cannot get it back. I am fairly computer savvy but could not even get basic pings.
I have followed the nice documents that describe troubleshooting procedures without any luck. I am able to install the jumper and verify that it switches between DHCP and static IP. DHCP does not connect to my router and obtain an IP address.
My last test I switched the M1XEP to it's default static IP of 192.168.0.251 (installed jumper and verified double flashes) and configure a laptop with IP 192.168.0.100. I then connected a BRAND NEW crossover cable between them to eliminate cable and routers issues. Sometimes I can get ping responses, even consistantly but if I try to access the M1XEP using ELKRP or even the M1XEP diagnostics utility, the M1XEP stops responding and I can no longer even ping it. The green ethernet activity light stays on constantly along with the yellow/orange ethernet connectivity light.
I did not do any firmware upgrades on eith the M1 Gold panel or the M1XEP.
Is the M1XEP toast? If so, any logical reason for it to be so? I understand that this thing is difficult to work with for configuring email but it should not have killed it right?
If it's toast, does ELK offer any repair/replacement for these units if it's not under warranty?
Thanks for any help or insite you can offer!