Failed to Connect to Server

[williamspl]

After using out ELK M1G system for several months without a problem, this week after receiving a call from our monitoring service about a foyer motion problem, I went to research my log and got the message "Failed to connect to server".

We have been extremely please with the ELK System to this point!

I powered off the M1G and the M1XEP and got the same results after the restart.

Any trouble shooting tips you could provide would be appreciated.


Also, what type of notification would you recommend to help let me know if there is a connection problem in the future. Perhaps a weekly email notice from the Elk?

Many thanks, Paul

 

[williamspl]

OK, We are now re-connected.

Yesterday I presses the button to 'Find" the M1XEP. it was found and everything seemed ok, but I could not connect.

Today, I powered off my cable modem, router, M1G anf the M1XEP.

Then, after powering them up in sequence, I press the "Find" buttom again and this time it showed two enteries, but one did not show a MAC code, so I select the one with the MAC code, and now we are connected.

I would still like to know the best practice technique to have the M1G send an email or phone message weekly or monthly so I know everything is connected?

Thanks, Paul

 

[Del91574]

I have experienced a small quirk with some XEP's, however they are on a client's network, static IP and not mapped out to the WAN, and I can ping them, but the interface is unreachable via RP and a direct IP in IE, but a power cycle does the trick on those sites.

In your case:

Are you using a DNS server or static IP?

Sounds like your ISP might have assigned a new IP address or the DHCP lease expired and a new IP got assigned.