TonyStewart
Active Member
Without the use of the on-q enhanced branch hub you are opening yourself to headaches for troubleshooting. After moving from a plain branch hub to the enhanced, we have saved HOURS per job trouble shooting. Given the tiny, easy to break wiring of cat5 and those crappy little connectors on-q sends with thier switches, rarely, actually NEVER, are there jobs where every switch and connection works without redoing something. Being able to turn off every dip switch but one to see if something works or not is invaluable, especially with larger installs.
Granted, throwing away the connectors from on-q and using real butt connectors has changed our workload and troubleshooting tremendously. Why on-q chose to use those worthless connectors that require a wire put into each end instead of connectors where all the wires go in just one end is beyond me. Do yourself a favor and dont use on-q connectors that come with the switch. they are a headache and give every connection two points of failure instead of one.
Given on-q's announement to get out of the home automation business Jan 1st, i think its only a matter of time before they sell off the ALC side of the house. On-q no longer supports ANY of their hai branded products, even if you bought it Dec 31st. They will refer you to HAI for support. Doesnt matter, its the same product. Of course, HAI doesnt own the ALC products so on-q supports those. Appears their goal for automation is all being pushed to Vantage and On-q has rebranded their energy to "packaging" conveinence items with a focus on builders. Just my observation and based on talks with On-q over the last year. I seriously doubt ALC goes away but I sure dont see On-Q carrying that ball. Its just not a part of their new "vision" and direction. They may not even know what they are going to do with it, lol, but its not going away. Someone will carry the ball likely. Im sure Tony has more light on this.
IMO, ALC is still the best solution out there for the money. Not the easiest with needing a cat5 at each locatoin, but is simply WORKS.
Per Tom Cunningham the product manager at OnQ, there are no plans to drop ALC. I told him of the talk on Cocoontech and it bothered him. I also told him of how the trade show staff at OnQ was not aware of ALC and sent people to Vantage, he stated that he thought that would not happen again. If you hear this kind of talk from any OnQ rep call Tom with the reps name.
I reluctantly share Tom's name because he is too busy to take phone calls from every homeowner wanting to put in one system. So, please don't call him unless you are a contractor with volume sales with ALC.
TS