Well, I finally experienced the dreaded insteon switch failure: Had 6 switches installed and successfully linked several. The bad switch wouldn't link no matter how many times I tried. Hard resetting didn't help either.
Finally broke down and called SH expecting the lengthy hold and "jump-through-the-hoops" troubleshooting with tech support that was the experience of some fellow cocooners.
However, I was pleasantly suprised by my experience:
Call was answered immediately and transferred to tech support.
Tech support asked a few questions about the problem, I advised them of the steps I took and the result (<4 minutes). They agreed the switch was probably bad and gave me an RMA number. They also mailed me a prepaid Fedex shipping label for the bad switch. The switch was boxed and mailed. I am now awaiting my replacement.
Although, I am disappointed that the switch failed I can forgive SH since they made it painless to replace it.
Finally broke down and called SH expecting the lengthy hold and "jump-through-the-hoops" troubleshooting with tech support that was the experience of some fellow cocooners.
However, I was pleasantly suprised by my experience:
Call was answered immediately and transferred to tech support.
Tech support asked a few questions about the problem, I advised them of the steps I took and the result (<4 minutes). They agreed the switch was probably bad and gave me an RMA number. They also mailed me a prepaid Fedex shipping label for the bad switch. The switch was boxed and mailed. I am now awaiting my replacement.
Although, I am disappointed that the switch failed I can forgive SH since they made it painless to replace it.