Hi Folks
I wanted to share with you my experience with using the SA UCM-DB9 interfaced to the ELK M1. I commissioned the setup in the fall of 2008. I have a dozen or so UPB devices in use, mostly lighting. Until last week I have never had an issue with the setup. All loads are controlled by the ELK and commands are sent and received without fail, every time. I have two UPSs in the house and almost all lights are CFLs. I don't do any dimming of lights. I program the PIM (UCM-DB9) with UPStart using an old laptop with a DB9 serial port. Once programming of UPB devices is complete, I plug the same cable into the ELK M1 serial interface board. I use rules in the ELK to command the UPB devices.
Now to my story:
I came home from work and there were no lights on, first time ever. I went to the control panel and saw the Elk was fine but the PIM had no lights. I cannot say for sure what the initiating event may have been, but I do know there were some power problems in our area last week, hydro was having some regulation issues with bringing on another generator. This is the only thing I can think of that might have caused the failure.
I had never had any issues with it before so I called Ken at Simply Automated and he said the power supply in the module had failed (indicated by NO LIGHTS AT ALL). Ten seconds hadn't passed into the conversation and Ken offered to send me out another module FREE OF CHARGE. I have to say that I was very surprised with this gesture. I will be going back to them in the future for more UPB products.
The new module will be here next week.....takes a long time.... I'm in Canada Eh!!
Anyway, there you are....one satisfied Coocooner!!
Cheers!
Steve
I wanted to share with you my experience with using the SA UCM-DB9 interfaced to the ELK M1. I commissioned the setup in the fall of 2008. I have a dozen or so UPB devices in use, mostly lighting. Until last week I have never had an issue with the setup. All loads are controlled by the ELK and commands are sent and received without fail, every time. I have two UPSs in the house and almost all lights are CFLs. I don't do any dimming of lights. I program the PIM (UCM-DB9) with UPStart using an old laptop with a DB9 serial port. Once programming of UPB devices is complete, I plug the same cable into the ELK M1 serial interface board. I use rules in the ELK to command the UPB devices.
Now to my story:
I came home from work and there were no lights on, first time ever. I went to the control panel and saw the Elk was fine but the PIM had no lights. I cannot say for sure what the initiating event may have been, but I do know there were some power problems in our area last week, hydro was having some regulation issues with bringing on another generator. This is the only thing I can think of that might have caused the failure.
I had never had any issues with it before so I called Ken at Simply Automated and he said the power supply in the module had failed (indicated by NO LIGHTS AT ALL). Ten seconds hadn't passed into the conversation and Ken offered to send me out another module FREE OF CHARGE. I have to say that I was very surprised with this gesture. I will be going back to them in the future for more UPB products.
The new module will be here next week.....takes a long time.... I'm in Canada Eh!!
Anyway, there you are....one satisfied Coocooner!!
Cheers!
Steve
