Entry/Exit Zones should log when they are "TRIPPED". The "TRIPPED" condition should only occur if the system is armed. So if the system is armed, AWAY, DAY, NIGHT, etc. and the zone is violated, it should result in a "TRIPPED" entry in the Event Log. If the system is not armed there should be no log entry.
Can you try this:
With the system disarmed, connect to it with PC Access 3. Download the event log so you have all the events. Note the time of the newest event. Go to the Zone status page and look at the status of the particular Entry/Exit Zone. Have someone walk through the area. You should see the zone status change from "SECURE" TO "NOT READY" and back to "SECURE". Download the Event Log again.
Did this generate a "TRIPPED" entry in the log?