I just finished installing another M1 Gold this weekend. Here is the setup:
1. Latest firmware, both keypads and panel.
2. Two keypads, both working and enrolled.
3. All zones work, all outputs work.
4. Three user codes setup.
Here is the problem:
None of the user codes will disarm the system. I have the users set to allow their code to disarm the system. I changed the master installer code and the RP code and both work. I have two of the users set to master and neither of their codes work for the advanced installation menus. I originally used six digit codes and they worked three out of 25 times. I went to four digit codes and they don't work at all. The only way to disarm the system is with ELKRP. Other than the disarm codes not working everything else seems to work fine. Any thoughts?
1. Latest firmware, both keypads and panel.
2. Two keypads, both working and enrolled.
3. All zones work, all outputs work.
4. Three user codes setup.
Here is the problem:
None of the user codes will disarm the system. I have the users set to allow their code to disarm the system. I changed the master installer code and the RP code and both work. I have two of the users set to master and neither of their codes work for the advanced installation menus. I originally used six digit codes and they worked three out of 25 times. I went to four digit codes and they don't work at all. The only way to disarm the system is with ELKRP. Other than the disarm codes not working everything else seems to work fine. Any thoughts?