**warning**

[ozorowsky]

I do not like bashing anyone, but feel I must share this with all of you.

1/4/2011I purchased a GE on/off 3-way kit for a great price from zwaveproducts.com

Kit arrived promptly and I began to install this kit on 1/11/2011. One of the switches works, the other is dead no response. Called my electrician friend and asked him to take a look and he agreed everything was hooked up right dead switch.

1/11/2011 looked on zwaveproducts.com's website and could not find a contact phone number so I emailed them telling them I have my wall switches open, have a 5 year in the house, and don't want to re run/re configure wiring, asked how I could RMA and swap out the bad switch.

1/12/2011 no contact back from zwaveproducts.com so I emailed them again asking for their return process.

1/13/2011 Still no contact sent email asking for updates.

1/14/2011 still no reply sent another email asking what to do

1/15/2011 Expressed my disregard for their lack of customer service and asked for a simple courteous reply as to how I can RMA this item.

1/15/2011 Reply stating "A new 3 way switch is being sent out to you"

1/26/2011 no sign of replacement switch sent email asking for tracking info.

2/2/2011 no reply asked for updates, or if I should be contacting GE or what proper return process is

2/2/2011 reply back from zwaveproducts reading "Being sent on 2/4/2011"

2/13/2011 Asking for shipping number as I still have not received replacement switch

To date I still have not heard back from them other than on 1/15/11 and 2/2/11 stating a switch was being sent out to me. I have no way to call them, and out of luck as far as what to do other than throw this switch in the trash.

 

[electron]

This is why it's important people buy from a CTVA member. It's a free program, so vendors can't 'buy' themselves into this list, they have to earn it, plus most of them also support CocoonTech.

If I were you, I would start the charge back process with your credit card company.

 

[roussell]

I agree with Dan - use CT vendors and start the charge back process.

Looking up the domain info at godaddy returns some potential contact information, perhaps that can help you:

http://who.godaddy.com/whoischeck.aspx?Domain=ZWAVEPRODUCTS.COM

Terry

 

[electron]

You don't seem to be the only one having issues:

http://www.resellerratings.com/store/ZWave_Products

Start charge back ASAP.

This link contains a phone #, which seems to match other sites as well, would might be worth a shot:

http://www.merchantcircle.com/business/Zwave.Products.Inc.201-594-0760

 

[electron]

Looks like there is a phone # on their site:

Payment information:



You may pay for your order with a Visa, MasterCard, Discover or American Express card. Orders may be made via our web site or by phone at 1-866-432-9283. If you prefer to make other payment arrangements, please contact our Sales Department at the number shown above.

 

[ozorowsky]

Well I feel this is worthy of an update.

I feel bad as I know it is very tough to run a successful business.

I received my replacement switch (finally). Well kind of. I received a dimmer switch and not the 3 way on/off kit.

I emailed them a not so nice email thanking them for the additional dimmer switch, but advised that is not what I ever complained had an issue, and told them they need to get it together.

They replied telling me to keep the dimmer switch they are mailing me a replacement 3 way switch tomorrow and provided a tracking number.

So at least they are finally trying to do business the right way but I know these switches aren't cheap and feel bad they want me to keep it.

Figured I would provide an update to the community that they seem to be trying to resolve the issue.

 

[Rupp]

Yea, it's always a good idea to let the entire transaction come to a close before starting these types of threads in case the company does turn out to be very helpful. HomeSeer.com is a good place to purchase Z-Wave equipment from as well and you can call Mark if you have any questions.

 

[electron]

Considering he waited over a month, and that seller has many other bad reviews, I think he did the right thing starting this thread, no matter the outcome (heck, maybe he got an answer, because they saw the post on CocoonTech). There is no excuse for this kind of business behavior, and threads like these are what inspired me to start the CTVA program.

 

[ozorowsky]

Yea, it's always a good idea to let the entire transaction come to a close before starting these types of threads in case the company does turn out to be very helpful. HomeSeer.com is a good place to purchase Z-Wave equipment from as well and you can call Mark if you have any questions.

As I initially stated, I'm not the first to bash a company. Thats not my goal. But when I go 6 weeks with limited replies, the 2 I do receive state 2 separate dates for "shipment" without ever being notified "we apologize for the delay". Especially when I point out the factual issue of me having a 5 year old in my house and I have to re cover wiring that I had to expose to get the switch installed and I do not want to have to leave a multi circuit circuit breaker off for 6 weeks to provide safety for my son.

I wasn't looking to jump the gun, but provide a factual experience of my relationship with this company. Furthermore, I felt an update was deserved when I felt they did the right thing even after making yet another mistake prolonging my issue now over the 2 month mark.