Show us a clip of what that would have looked like without IR? What I have experienced is it is a choice of looking at things that are too black, or in this video, too white.
At least with too white, you saw there was a guy there and have several details on him despite his face being washed out. Perhaps another camera without IR by a door or something could have picked up his face, but for that location, I like that the whole area is lit up.
The other thing I like out having IR is if you have proper floodlights, they will turn the IRs off when they turn on, so you don't have the IR problems, but when the floods are off, you can still see everything like it was lit up. I actively watch my cameras, so they are not just for identification, they comfort me in that I see every little thing going on outside, and with non-IR low light B&W CCDs, I mostly just saw black until the floods kicked on and you just never knew what you were really seeing as you struggled to make out dark shapes, etc...
I know there are all kinds of different needs and senerios, some IR is really bad, I agree with you on that. I think there are some senerios that it is really cool and maybe a mix of IR cameras and LL B&Ws make a good mix.
Vaughn