Ek Pro

BB22

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Hi everybody, I'm trying to access my M1 using the Ek Pro app but I get a message saying incorrect username or password. The info match what is registered in Config on the M1. I changed my phone not sure if this could be the problem but I don't see why it would be. Please help, thanks
 
Can you connect to the M1 using a different device? That would at least confirm that you are using the correct username and password. I would also try connecting EK Pro via the LAN and the WAN.
 
Mike.
 
Good news!!!

Now do a port scan on your internet connection to check if your Elk port is open on your firewall or to check your firewall settings.
 
What is my IP Port Scan

Call a friend nearby and ask him to telnet to your internet IP and Elk port like so. You got your internet IP from what is my IP.

If it it open you will see the following.

/pete# telnet 76.X.Y.Z 8080
Trying 76.X.Y.Z...
Connected to 76.X.Y.Z.
Escape character is '^]'.

The above means port 8080 is open on the firewall.

control right bracket (]) exits you to telnet then type quit to exit telnet.

if port is not open you will see this:

pete# telnet 77.X.Y.Z 8080
Trying 77.2.156.131...

It'll hang here. Control C to exit here.

You can also DIY this at home if you tether with your laptop to your cell phone while it is connected to the internet.

Here is the same test connecting to an ELK open port via the internet. Helping a CT peer here with his ELK1 Panel and new PFSense firewall.

This one disconnected me in a few seconds.

telnet 216.X.Y.Z 2601
Trying 216.X.Y.Z...
Connected to 216.X.Y.Z.
Escape character is '^]'.
Connection closed by foreign host.

Another thing your can do is put your Elk panel IP in to a DMZ on the firewall for a few minutes.

If this works then it is just a port forwarding configuration on your firewall.

What is the MFG and model number of your firewall?
 
Yeah I think you and I are the same age...;)
 
Still today the fastest way to talk to routers and switches and Linux boxes is via the old command line prompt.
 
Just the port scan might work....trying it now on the network with the M1...
 
pete_c said:
Yeah I think you and I are the same age... ;)
 
Still today the fastest way to talk to routers and switches and Linux boxes is via the old command line prompt.
 
Just the port scan might work....trying it now on the network with the M1..
I was of the opinion that telnet was the language of obsolete devices that are no longer supported by windows.
 
EDIT - gotta love the GUI
 
I'd just use: canyouseeme.org
Enter the port you want to scan: 2601
And see if it sees your service (e.g. the XEP device).
 
Here is an example of the above....which validates the ELK port 2601.....
 
portscanELK.jpg
 
@Mike...here have an embedded Windows NAS server which you can only see via RDP or the serial console port.
 
You utilize the serial console port to set it up with command prompts and menus.  It is a few years old now...
 
Thing here personally I am really bad with icons and what they mean....like colors and stuff...
 
Just a little plug here for PFSense.  There is a diagnostic tool built in to check your firewall port open configuration....it is all GUI based...
 
Here is a little bit of side reading from the sister site of Cocoontech....note that this doesn't relate to the Elk panel.
 
Russians hacking Homeseer?
 
Pitbull50 said:
I am able to connnet wirelessly from my laptop
 
Are you connecting through the local network as in 192.168....or the wide area network? If the pc is addressing the local network then try connecting the iphone ekpro using the local address as well and see if that works. If it works then the problem may be that you are having trouble getting through the firewall on your gateway.
 
Mike.
 
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