pete_c
Guru
Two weeks ago (around end of February, 2013) I recieved an email from Verizon "thanking" me for ordering the new upgrade to my service. I use them for TV, Phone and Internet in FL.
I did spend not less that 2 hours with Verizon Customer service to undo what they did. After 3 calls they basically said that my "legacy" service was no longer available and the new service tiers were higher priced. They also stated that I ordered the "upgrades" when in fact I haven't requested any service changes since installation a few years back. The result of my calls were that they "pieced" together my service tiers al la carte wise to get what I had and upcharged me some $30 more a month. I have not as of yet paid the new bill with the upcharges pending a discussion with their accounting department.
Similiarly I used to use DirectTivo's here in the midwest and they had done a firmware upgrade which I did and all was working fine until one day Direct TV said that my Tivos were absolute and I would have to utilize their DVRs (purchase and monthly rental). They did want to upcharge me and I was able to keep the montly the same. What was most interesting with this debacle was that the customer service representative said that I requested the changes and they had documented my requests and were following up.
I did spend not less that 2 hours with Verizon Customer service to undo what they did. After 3 calls they basically said that my "legacy" service was no longer available and the new service tiers were higher priced. They also stated that I ordered the "upgrades" when in fact I haven't requested any service changes since installation a few years back. The result of my calls were that they "pieced" together my service tiers al la carte wise to get what I had and upcharged me some $30 more a month. I have not as of yet paid the new bill with the upcharges pending a discussion with their accounting department.
Similiarly I used to use DirectTivo's here in the midwest and they had done a firmware upgrade which I did and all was working fine until one day Direct TV said that my Tivos were absolute and I would have to utilize their DVRs (purchase and monthly rental). They did want to upcharge me and I was able to keep the montly the same. What was most interesting with this debacle was that the customer service representative said that I requested the changes and they had documented my requests and were following up.