Anyone have trouble with their MPS4?
I went to trim out my rack a couple weeks ago, now that I'm just about done retrofitting zones (11!). I neatly trimmed the keypad category cables all to the same length, but I had trouble adding the keypads back to the system. I lost MPS4 metadata at the keypads.
I tried everything to fix it, but no dice. Tech Support did not have a solution. I tried a single KP, run with a premade patch cable, to the EZport, replaced all Nuvo premade category cables, different KPs, reset the MPS4 (button on the front), innumerable hard and soft resets of the GC and MPS4, multiple Configurator tweeks, rain dance, etc.
I arranged to RMA the MPS4. TS and AO were very helpful, in this regard. No prob whatsoever.
And, paid ~$500 more dollars, and I'm getting the MPS4E. In 5 years, I'll definiately want a larger hard drive, or the option for external storage.
I hope the problem was the MPS4. If not, I think RMA of the GC is next.
BTW, Prozone has changed. Again. I had to contact TS for the Configurator SW. They sent me a link to the sw download, and did not offer access to the Prozone. Since I only needed to try new sw to see if it would fix my prob, I didn't push it. The MPS4/E is my only source.