Phone access, hookup to OPII

[chrisdias]

ok, a little late, but i've got a new arris internet/digital voice modem. same problem.

modem -> green/red on OPII panel
grey/brown on opII panel -> house phone

pick up the phone, press #, and i hear "we're sorry, the phone company is having problems"

calling the house the panel seems to pick up, but when i press # it just hangs up on me.

thoughts??

 

[lupinglade]

Maybe your wiring is reversed? Hence when you press the # key externally the wrong end gets cut off and it hangs up on you. Internally when you press # it doesn't see it cause its listening on the other end. Try swapping the wire pairs?

 

[chrisdias]

i just swapped all the wires back and forth, no change.

when i call externally, it does pick up. i try pressing # and putting in my pass code, but after about 5 seconds or so it hangs up on me. its as if it doesn't hear anything coming in from the outside.

what i really don't get is why internally it goes straight to "the phone company is having problems..." message. it seems like the panel doesn't get the # keypress at all.

so maybe that's the pattern - the panel sees that the phone is on/off hook but doesn't "hear" anything. the phone led lights up correctly (e.g. off when phone is on hook, on when active).

i wish there was a simple way to debug this issue...

 

[chrisdias]

i just tried a multimeter across the red and green (incoming) lines on the panel. same for the outgoing brown/grey lines.

phone is on hook about 50v DC
phone is off hook (dial tone), it measures about 15v DC

So it seems like there is sufficient power coming out of the modem. (i should restate, i have digital voice from comcast/xfinity, so the phone line comes out of the modem)

 

[chrisdias]

another test... when i trip the alarm, the system doesn't call out, or at least it doesn't work . i hear clicking, but never get a call.

 

[kellyjsanders86]

did you get this resolved?  I'm getting the same issues using a Obi202.  HAI phone led behaves correctly but does not seize the line and no phone control.  On hook is showning on-hood and off hook showing off hook in PCA.  Phone also operate correctly.
 
I'm also in Washington.
 
Ideas?

 

[chrisdias]

Nope, still have the same problem and I'm at a loss.  I've been thinking about eliminating the wireless phone system inside the house and hooking up an old touchtone hard wired phone to see if that does anything.  the next thing i would do is try with the old hard wires coming into the house and taking the cable modem out of the picture entirely.  
 
i never did reset the panel as someone suggested earlier, not sure what that would do.  would love to figure this out, it is/was a big plus for me for this alarm panel and now its pretty useless in that i cannot call it nor does it call me if the alarm goes off.
 
very frustrating.

 

[HAI_fjh]

I am relatively certain that the wiring is not correct. I know you said you checked it 50 times but the symptoms are clear. I don't want to rehash my previous post, but what about the cable from the X jack to the Omni, could the wires be crossed there?

I can understand your frustration because it shouldn't be this difficult.

 

[kellyjsanders86]

I have tried reversing the wires on both sides of the connector.  This is my second panel (2nd house) so I know the drill.  The most success has been to have the panel LED show the correct status (and PC Access) with the phone on/off hook.  And if I remove the panel from the path (directly connect the phones to the Obi202) all works fine.  In fact, with the panel in-line the phones work perfectly.
 
...so wondering why omni doesn't pick up the line for phone control...when the LED shows that it does see the phone off-hook?
 
Other things to try?  Have others successfully set up an IP box like this and got the phone control to work?
 
thx.

 

[chrisdias]

So i double checked the wiring again, no luck.
 
here's what i did:
 
- connected the jack back to the OPII panel so that i could ensure that i had red, green, brown, and grey hooked up properly
- connected the tel1 wire from the xfinity cable modem to the jack, to the red and green terminals at the opposite end of the jack that wires to the panel
- called the house, let it ring 3 times, hang up.  when i do this, the phone LED lights when it rings.  i think this is goodness.
- called the house again after about 10-15sec.  it picked up. i tried to put in my passcode but it just hangs up on me after about 10 sec.
- swapped the red/green wires coming from the cable modem to the jack.  same results.
 
after a while, the panel stopped picking up on the second call.  the operating manual says that an event should be written to the log and that it wouldn't pick up again for about an hour, but i dont see an event in the log.
 
- reset the telephone access setup parameters in Dealer ACcess.  Turned off all telephone access, wrote tot he controller.  Turned them back on, wrote to the controller.    Still no luck.
- disconnected the voice module, just to see if there was anything there, but same problems persist.
 
i did notice that if i take the panel out of the equation completely, pick up my inside phone, and press # it goes right to the message from the phone company "we're sorry, due to telephone company problems, your call cannot be completed...".  So, when i'm hooked into the panel, it is not picking up the # and it is going right to the phone company.
 
could i have a problem with the panel?

 

[pete_c]

Does it work normally from an inside phone when you hit the #?
 
You probably already ruled out any other telephone leads that may go to your phone wiring circumventing the first in and first out of the alarm wiring?
 
Can you get a dial tone on a house phone if you disconnect the telephone wires going to the panel?
 
My has been copper since we moved in and has worked fine.  That said I also have VOIP lines and tested these to work fine.
 
So my telephone wiring goes like this:
 
outside telephone line = = > HAI OPII ==> telco patch panel ==> Phones and other things.
 
could it be maybe that your telephone wiring is like so:
 
outside telephone line = = = = = = = = = = =  = > HAI OPII (X Jack) ==> House telephones
Plus (+)
2nd/same outside telephone line======================>House telephone wiring autonomous from the X Jack wiring
 
Here I don't even recall how I wired my Leviton little telephone patch panel up anymore unless I stare at it for a bit.  It's carrying some 4 lines and while somewhat labled it made sense to me when I installed it and I really haven't looked at it now in over 10 years.
 
The mention of hitting the # sign and getting the telephone message makes it sould like your X jack is miswired or there another set of wires from your telephones to the outside telephone box. If you totally disconnect the HAI panel telephone wiring and still get a dial tone on your telephones that might be the issue?  Disconnect the "to phone" wires in your original picture and see if you still get a dial tone on your telephone.

 

[chrisdias]

so i worked on this again today.  my setup right now is this:
 
comcast cable modem with voice ==> hai panel (red, green wires).
 
and that is is.  i did a fresh cut of a telephone wire and made sure i only grabbed the green and red (cut away the black and yellow).    the jack goes into the cable modem, the bare wires go to the OPII panel directly, wired to "red" and "Green".
 
i set up a trigger to call my cell phone on a motion detection and it didn't even call out.
 
is there some way to debug this further?

 

[ano]

Do you have a voltmeter?  There should be about 48V DC across the green and red terminal on the panel, the green is +; the red is -.  Is that what you measure?

 

[pete_c]

I'm curious about this and the ring voltage you see.
 
I set up the neighbors house in Florida with an OPII and all they had was the Comcast VOIP box and used that about 3 years ago. 
 
It does work fine sending status of the alarm via dial up to the alarm company. 
 
I have tested the I was hestitate about using the VOIP box initially.
 
You mentioned a "fresh cut" of telephone wire. 
 
Does this mean a direct pair of wires to / from the CC VOIP box or are you using any legacy phone jack to phone jack wiring?

 

[chrisdias]

when the phone is on hook about 49.5v DC across the Green and Red terminals
when the phone is off hook (press talk for a dial tone), it measures about 15v DC across the Green and Red terminals
 
i run wires directly from the comcast cable modem /voip box directly to the alarm panel.  i used a regular phone wire (small jack), cut one end and stripped the red and green wires, and connected them to the red and green terminals on the panel. no phone jacks in the way at all.
 
my wiring looks ok, i'm wondering how else to debug the problem, if anyone has any thoughts.