michelkenny
Active Member
I've got an Elk M1 panel in Canada. I just started an account with Next Alarm using my HAI C3 and a prepaid SIM. I am experiencing a problem when the Elk is calling out using Contact ID and I wanted to know if this was a common problem with any central station, a common problem with Next Alarm or maybe a problem with the HAI C3.
I turn on butt set mode on the Elk. I then initiate a reportable event (either AC power fail or comms test). The Elk gets a dial tone and dials Next Alarm. I hear the line ring and then they pickup and play a 2300 hz tone. The Elk then proceeds to play the Contact ID DTMF tones 4 times until it receives another 2300 hz tone. The problem is that every time Next Alarm answers and plays the 1st 2300 hz tone, it will transfer the call and I will hear ringing again. When the call gets picked up a 2nd time, I hear modem tones (like a fax machine) and then another 2300 hz tone. It is after this point that Next Alarm is ready for the Contact ID tones, but the problem is that the Elk already began transmitting earlier. Sometimes Next Alarm will be ready to hear the Elk's 4th set of tones, but most of the time it takes too long and the Elk gives up and tries again. Sometimes the Elk will repeat a 2nd time and it works, sometimes 4 more times and it doesn't work.
Any ideas?
I've heard good things about Alarm Relay but unfortunately they do not monitor Canada yet... any other good recommendations?
I turn on butt set mode on the Elk. I then initiate a reportable event (either AC power fail or comms test). The Elk gets a dial tone and dials Next Alarm. I hear the line ring and then they pickup and play a 2300 hz tone. The Elk then proceeds to play the Contact ID DTMF tones 4 times until it receives another 2300 hz tone. The problem is that every time Next Alarm answers and plays the 1st 2300 hz tone, it will transfer the call and I will hear ringing again. When the call gets picked up a 2nd time, I hear modem tones (like a fax machine) and then another 2300 hz tone. It is after this point that Next Alarm is ready for the Contact ID tones, but the problem is that the Elk already began transmitting earlier. Sometimes Next Alarm will be ready to hear the Elk's 4th set of tones, but most of the time it takes too long and the Elk gives up and tries again. Sometimes the Elk will repeat a 2nd time and it works, sometimes 4 more times and it doesn't work.
Any ideas?
I've heard good things about Alarm Relay but unfortunately they do not monitor Canada yet... any other good recommendations?