The Egg that Homeseer Technologies laid.
- Thread starter Skibum
- Start date
Rupp
Senior Member
Come on Dan and Ski why are you guys piling on me. I'm just a user like you guys. If you can remember back, HS 1.5, 1.6, and 1.7 all went through this exact same scenario. I'm not stating that I would run my company this way but this is the way it's being done. I do enjoy promoting HS but I've also been around long enough to know that Rich and team will eventually get it right. I setup HS 2.0 to test it. I also am slowly moving event by event, device by device over and seeing how it goes.
Dan to compare HST to Microsoft is, I'm sure flattering to them, just not a reality.
Ski if you honestly think that HS 2.0 is a true release version then you definitely need to head either back to HS 1.x or elsewhere. You know HST's history of releases and why you moved is beyond me. If your patient they'll get it right.
Dan to compare HST to Microsoft is, I'm sure flattering to them, just not a reality.
Ski if you honestly think that HS 2.0 is a true release version then you definitely need to head either back to HS 1.x or elsewhere. You know HST's history of releases and why you moved is beyond me. If your patient they'll get it right.
Rupp,Rupp said:
This is not a personal attack, it's just that you are there to defend HST, when they should be doing the defending (I am sure that they hate CT even more now). I am not comparing HST to Microsoft at all, I am just giving an example of why people upgrade, even if things work fine. You said you installed HS 2.0 to test it, but yet again, you also state that you are moving slowly to HS 2.0, eventho everything works fine in your 1.7 setup. Which is it?
I understand your passion, and I used to be very passionate about Homeseer as well, heck, I still have the videos of the CES interview on my MCE box, but HST is making it very hard on me to keep defending them the way you are. I no longer can tell people that investing $200 in software which has many known problems, to control lights, is a good idea. I guess these are growing pains, but it hurts to see how a company which worked so hard to become the #1 choice is giving it all up, and the loyal HST customer is the one to take the hit. This is all 'IMHO' of course.
WayneW
Senior Member
Rupp, I suspect it is because you don't eat your own dog food. Meaning that until you give up your HS1.7 crutch and commit to HS2 24/7, you are seen as a hypocrite and a blind cheerleader. You are defending a product you don't really use! Yet you continue to claim everything is rosy for you. Yes, you are a user, but too many of your posts give the impression that you are speaking for HST. If HST would admit that HS2 was still in a shakedown phase and extend the upgrade discount until it was stable, they would regain some credibility.Rupp said:
EDIT: I will add, this is nothing personal against you, but you are defending a company and product that needs to defend itself. You may have made yourself an unintentional target of wrath that is directed against HST, but HST is hiding.
JohnBullard
Active Member
Ski,
Really sorry to hear of your issues. I've been following your threads on the other board.
I am NOT a HS2 poweruser, the only reason I'm using HS2 is, well as Wayne mentioned, guess I was "suckered in".
I was on the fence, until HST offered the Modem and Neo Voices at half price, and for the remote speaker client. So I bought the $39 upgrade b/4 it went away.
I installed HS2 on a new machine, and the ONLY thing I'm using it for, is CID announcements, answering machine and WeatherXML announcements. I do NOT run the speaker app on the HS2 box. But I do on three other PC's.
The only issue I have, is the remote speaker apps just "going away" on the other PC's. It just disconnects, and closes the app every two or three days.
Except for a hardware issue on the server which caused a reboot, I'm stable, using build 2003, for what little I do.
Am I a cheerleader for HS? No, because I just have a very expensive answering machine right now!
Would I like to do more with HS? Yeah, someday, when I feel like I can depend on it.
Really sorry to hear of your issues. I've been following your threads on the other board.
I am NOT a HS2 poweruser, the only reason I'm using HS2 is, well as Wayne mentioned, guess I was "suckered in".
I was on the fence, until HST offered the Modem and Neo Voices at half price, and for the remote speaker client. So I bought the $39 upgrade b/4 it went away.
I installed HS2 on a new machine, and the ONLY thing I'm using it for, is CID announcements, answering machine and WeatherXML announcements. I do NOT run the speaker app on the HS2 box. But I do on three other PC's.
The only issue I have, is the remote speaker apps just "going away" on the other PC's. It just disconnects, and closes the app every two or three days.
Except for a hardware issue on the server which caused a reboot, I'm stable, using build 2003, for what little I do.
Am I a cheerleader for HS? No, because I just have a very expensive answering machine right now!
Would I like to do more with HS? Yeah, someday, when I feel like I can depend on it.
Rupp
Senior Member
Wayne and Dan, agreed. I can only test so much. The reason I haven't moved over mainly is because I do not want to rewrite my plugins. I do not use 3rd party plugins unless absolutely necessary. Again I just try to help users get past problems that I think I can help with. That's all. If you read my posts on the HS BB you shouldn't find any post where I recommend moving to HS 2.0 and if you do find a mention, it was with the caveat of rebuilding the system from scratch. I agree they should be defending themselves but your asking a lot of a small 3-4 man team. They should have never caved in to all the cries to release 2.0. Once they did it's a decision they will have to work through. Small companies with a big product have these kinds of problems. Let's see how they get through it.
Steve
Senior Member
Sorry, I have to add that that if I were the owner of HS, Mr. Tink would get the boot real quick. Maybe he doesn't mean it but he really comes across as a very angry and arrogant CTO. There is simply no excuse for talking to customers the way he does in his posts.
Also do you see Greg from HAL whining about their forums, is Dean from CQC whining about it, hell Dean IS 1 GUY and somehow manages to answer all forum posts, emails, etc. all while doing all the major coding and tetsing. Certainly HS should put some effort into watching their forums, rather than making excuses.
Either that, or put a very upfront post that forums will not be monitored any more and you will not receive support from it.
Also do you see Greg from HAL whining about their forums, is Dean from CQC whining about it, hell Dean IS 1 GUY and somehow manages to answer all forum posts, emails, etc. all while doing all the major coding and tetsing. Certainly HS should put some effort into watching their forums, rather than making excuses.
Either that, or put a very upfront post that forums will not be monitored any more and you will not receive support from it.
See, I knew Rupp was a smart man. So how can you defend to the death a company that is not run up to your own standards? With leadership the way it is there, I would run and not look back, REGARDLESS of how good or bad the product may be.
Steve
Senior Member
Hi Tom, Welcome to CocoonTech!
The serial protocol is published HERE so you can either write your own code, or use a 3rd party app like <clearing throat> HS</clearing throat>, HAL, CQC, MainLobby, etc. which all have plug ins/drivers to interface with the Elk. All the data is available.
Martin at Automated Outlet is a great source for all your gear. I would recommend the SYSG4 package. The price is going up in a week weeks, so hurry and you can probably save around $50.
Rupp
Senior Member
I've just been with HS from the beginning that's all. If I didn't support companies that I didn't like the way they were managed, I wouldn't buy or support anything. I'll back outta here as I'm getting out numbered. If you need any help though just holler.Steve said:
As far as Tink goes he doesn't come across in a different demeanor but we all have our quirks. If you need help he'll help you. There's a lot of pressure on a developer in the situation as HST guys are in. If these other companies had as many customers as HS does then they too would need more help satisfying their customers. That's all the defending I'll do today.
WayneW
Senior Member
That is a good indication of your justifiable lack of faith in the overall process & system of development & support.Rupp said:
Well, it is hard to find specific examples (and I am not trying to make this a personal flame of any sort), but I disagree. You may not have INTENDED to give that impression, but you sure did. Unfortunately too many good posts were censored and the whole HS2 beta section now appears to be deleted.
I worked for a tiny company for 12 years. The rule is, you don't bite off more than you can chew. Or you don't let outsiders run your company for you. Lots of cliches, but the bottom line is "they made their bed, they have to lie in it". And you have to admit your mistakes publicly, not hide them. And you have to respect your customers, especially when you are a small company where every customer is very valuable.
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