I have been trying to get my new ELK M1G to dial out for 2 days. I triple checked all wire connections including the RJ45 cable connect to the Elk (Grey-R1, Brown-T1, Red-RING, Green-TIP) and measured the voltage on the phone company terminals. There is an old adage - check the obvious first! After trying everything (including reversing the wires as was suggested by Brad at Elk), I decided to wire the RJ31X terminal block directly to the ELK and not use the RJ45 plug. The ELK now dials out. I cannot believe it. Either the RJ31X cable color description on page 7 of the installation manual is incorrect (not likely), or the RJ45 plug/cable that came with the M1GSYS4 is bad (more likely).
Oh well, now I can call the monitoring company to test the system.
Oh well, now I can call the monitoring company to test the system.