Who has Nuvo Music Port?

[royalj7]

Hi Jamie,

We take customer care very seriously, so I researched your complaint. I believe this is the e-mail that support sent you.

I understand your frustration, however, I don't think this e-mail was intended to be dismissive or flippant. I apologize if it seemed that way to you.

The NuVo Music Port documentation regarding support for Windows Home Server is an error and will be corrected. Windows Home Server is not officially supported as Autonomic has not developed a console installation for WHS and we can't be sure that future WHS patches will be compatible, however, we will assist any customer who has previously purchased Music Port and wants to use it with Windows Home Server.

According to the history on your support ticket, NuVo reported that your server is working and closed the case ticket in our system yesterday. If this is not the case, let me know and I'll make sure it gets reopened and that you receive the help you need.

I did get it working, after about 15 total hours of tweaking and trying different settings, and mostly on my own. I sent a follow up email after Autonomic Support sent their reply to me, and never received an answer. MacRic's point about the software running as a service is more than a nice feature I think. There's no way I would have my home server automatically log in as an administrator, that's just poor security. So, yea. I won't say that I'm happy about my experience, but those are the breaks I guess. If I did it over again I would probably go with CasaTunes or a Russound solution.

Again, I'm glad of Autonomics participation here in the forum. My case non-withstanding, I think it will help sell your product and help members who have questions.

--Jamie

 

[felixrosbergen]

I did get it working,

What did the problem end up being or how did you fix it? After the Autonomics person mentioned it I remembered that Remote Desktop is indeed not the way to work with this. I use LogMeIn now to remote into the server and the free version doesnt support audio mapping (which is a good thing in this case) so it works just fine. Connecting is not as fast as RDP but work and it works from anywhere.

I think some of the confusion about WHS is that WHS is essentually intended to be a headless machine where application packages are remote loaded etc. However you can Remote Desktop into a WHS machine and at that point it's pretty much just like a win2k3 server. Their point is valid though that the patches may be different, but in most cases if it works on a 2k3 server you should be able to make it work on a WHS machine.

 

[forgets]

hey, i've got a question.. seeing as my computer is getting about 6gb of ram as an upgrade, and windows 32bit would waste about 1/2 of that.. anyone running the music port on a 64 bit computer? does polytunes and all that work? thanks in advance for any replies.

 

[js19707]

Hi Michael-
thanks for posting here! I'll follow up with the folks at NuVo tech support to see if I can get some resolution to my issues. Can you confirm for me that MCS-EX 2.0 (the NuVo MP identifies itself as version 2.0.4945.0) works with iTunes 8.2?

 

[Autonomic]

forgets - Yes, Music Port and MCS-EX are compatible with Vista 64 bit.

js19707 - MCS-EX 2.0 and Music Port are compatible with iTunes 8.2

 

[royalj7]

I did get it working,

What did the problem end up being or how did you fix it? After the Autonomics person mentioned it I remembered that Remote Desktop is indeed not the way to work with this. I use LogMeIn now to remote into the server and the free version doesnt support audio mapping (which is a good thing in this case) so it works just fine. Connecting is not as fast as RDP but work and it works from anywhere.

I think some of the confusion about WHS is that WHS is essentially intended to be a headless machine where application packages are remote loaded etc. However you can Remote Desktop into a WHS machine and at that point it's pretty much just like a win2k3 server. Their point is valid though that the patches may be different, but in most cases if it works on a 2k3 server you should be able to make it work on a WHS machine.

There were two show stopping problems. The first was the keypads were displaying the "Source not found on Media Control Server." My solution for this was to reinstall WHS from scratch and not update the OS using Windows Update. I d/l some of the security patches manually, but I did not install Power Pack 2 (like XP's service paks).

The second problem was all the sources (3 in my case) were playing through source one, no matter what source I had selected in the zone. For example, I would play something on source 2, but would not hear anything coming out the speakers. Once I switched to source 1, I could hear source 2 (and source 1 and 3 if I also had them going) playing. I have a 7.1 sound card that I had setup for 5.1, as it says right in the manual you can do. Nuvo tech support even said the sound card does not need to be setup as a 7.1 configuration (4 sources) even though that's what it is, it could be setup as a quadraphonic (2 source) or 5.1. However, if I setup my sound card to either, I got the "bleed through" for lack of a better word, to source 1. Once I setup the sound card as a 7.1 system, no problems. Pretty simple, except both tech support and the manual says that is not needed.

My current problem is any of the playlists I setup in WMP end up being doubled when the Music Port plays them. So if I have a playlist with 10 songs, when I select it on the keypad it's 20 songs, two of each. Sweet.

 

[royalj7]

hey autonomic, glad to see you've found the cocoontech thread.. i've got a question, since you said that your native software already supports pandora / sirius.. do our keys that come with the music port software work for registering your software, or is it a seperate license altogether...

Any answer for this Autonomic?

Thanks,
--Jamie

 

[felixrosbergen]

My current problem is any of the playlists I setup in WMP end up being doubled when the Music Port plays them. So if I have a playlist with 10 songs, when I select it on the keypad it's 20 songs, two of each. Sweet.

Glad to hear you at least got it going at least...and i guess if it was windows breaking it then it wasnt really a Nuvo/Autonomic problem.

My server has 7.1 and i just have it configured as quadrofonic (results in 2 sources) and it's working fine. When i had it configured as 5.1 which gave 3 channel but i only wanted to use 2 i was having some strange issues. At least others may use this knowledge and just try the different settings.

The double items in the playlist i am currently also seeing....in my case i thought it was because i switches from WMP back to iTunes and had removed the WMP library, but through maybe it was still reading it or something.

In my case the playlists seem ok, but when it just seems all tracks are in the library twice...shwoing 2214 instead of 1107.

Maybe Michael can chime in with some suggestions there.

Also i don't know how often the autonomic software is updated, but how do we get updates on it? Doesnt seem to come from the Nuvo site.

Is there a list where we can make suggestions on the Autonomic software or in particular the Music Port Client end of it? I like the product in general, but the client/gui is a bot undercooked in my opinion. I have very specific suggestions if you want them.

 

[royalj7]

My current problem is any of the playlists I setup in WMP end up being doubled when the Music Port plays them. So if I have a playlist with 10 songs, when I select it on the keypad it's 20 songs, two of each. Sweet.

Glad to hear you at least got it going at least...and i guess if it was windows breaking it then it wasnt really a Nuvo/Autonomic problem.

Well, that's a bit like saying if the new Call of Duty 14 doesn't work on my computer it's Microsoft's problem. WHS is touted a being a supported OS, they STILL have it on there webpage even after Autonomic has said it's not supported, so the responsibility is on them to work with Windows, not the other way around. If there is a specific configuration of Windows that is required to run their product, that find too but there needs to be some documentation to the effect.

I'm not alittle annoyed, I swear

 

[felixrosbergen]

royalj7: are you still getting double listings of song?

Autonomic: please see some of the posts above..i don't understand why my Music Port library is exactly twice the size as it should be? Each song is in there twice but when i open itunes itself it's not. This isn't because Music Port runs 2 instances of itTunes in the background is it?

 

[Neurorad]

MavRic - I don't have MP, but isn't the iTunes library a copy of your mp3's? That is, are there 2 instances of each song, on that PC, anywhere?

Do you have 1 song in MyMusic (or elsewhere), and a copy of it in the iTunes library folder? Is MP software finding both?

 

[Autonomic]

In the few instances where we've seen the same song appearing twice, it has, so far, always turned out to be one of these issues.

1. Both MP3 and WMA versions of the song exist on the PC and are in both iTunes and Windows Media Player libraries.
2. The same file is in multiple locations and those locations are all scanned by Windows Media Player.
3. The same directory is listed in WMP's scanned folders twice (once as a UNC file path and another with a drive letter).

If you're getting multiple listings of the same song, and you're sure it's not one of these scenarios, upload your log files using the configuration utility, select the option to upload your database, and indicate the name of at least one duplicated song in the comments.

 

[Neurorad]

I see that the Nuvo MP software (a limited version of AC's MCS-EX) doesn't have Pandora or Rhapsody integration, but the MCS-EX does.

Can you share any insight, Autonomic? Will this integration be limited to the upcoming Nuvo MP Server, to boost sales? Or will the limited Nuvo software be upgraded?

You can tell us, we're good people here.

The AC MCS-EX licensing is limited to 'Professional Installers', per the brochure. How much will you sell individual licenses for, Autonomic? Need any 'free' healthcare?

 

[royalj7]

royalj7: are you still getting double listings of song?

Autonomic: please see some of the posts above..i don't understand why my Music Port library is exactly twice the size as it should be? Each song is in there twice but when i open itunes itself it's not. This isn't because Music Port runs 2 instances of itTunes in the background is it?

I am. In response to Autonomic's post about the three reasons it could be, I don't know if I explained the problem clearly. My library has the correct number of songs, lets just say 2000. I build a playlist in WMP that has 10 different songs, save it, and then open it in WMP again and it still has 10 songs. Now when I go to play that playlist on the MP, it shows 20 songs. I go to edit queue and there are two listings of each of my ten songs. WMP is displaying my playlist and library correctly. I am not scanning my music folder twice nor do I have iTunes installed at all. If this is the same problem you are thinking about I will upload the log file and database.

Thanks,
--Jamie

 

[felixrosbergen]

My library has the correct number of songs, lets just say 2000. I build a playlist in WMP that has 10 different songs, save it, and then open it in WMP again and it still has 10 songs. Now when I go to play that playlist on the MP, it shows 20 songs. I go to edit queue and there are two listings of each of my ten songs. WMP is displaying my playlist and library correctly. I am not scanning my music folder twice nor do I have iTunes installed at all.

Your problem seems to be more 'odd' then mine. I am using itunes now and have removed the scan folders from WMP, but i suspect that somehow it's still scanner it. I just wish there was a way to check this. I'll have to try the upload function.