ddennerline
Active Member
I had another Elk M1RF2G false alarm today. The false alarm was triggered by a window sensor that I had previous replaced. This is my fourth false alarm caused by faulty wireless sensor/receiver in 18-24 months.
Has anybody else experienced any false alarms with GE wireless sensors? If yes, then did you believe it was a distance problem? Was the sensor defective?
Elk has officially stopped helping DIY as I tried to contact them. The voice response message has a for professionals only recording. Yes, I do understand and agree with this policy - accept when it involves false alarms :angry:. I have an inquiry out to HSS for technical support (no response yet). In previous false alarm incident from 18 months ago, I was able to get Elk to provide some help. At the time, Elk support indicated that I should enable transmittal of restoral codes to alarm company. This way alarm company would see the instantaneous restoral. They indicated that it was difficult to diagnose problem.
I have latest M1RF2G firmware. I am very sure the sensor's batteries are fresh because I just replaced six months ago. The walk test reveals level 6-7 for sensor. I have about 10 wireless sensors. I don’t have the ground plane antenna installed; although I don’t know if this would make any difference.
I just think it’s unacceptable to have repeated false alarms *without* having a way to diagnose the problem. What causes the alarm to trigger without any violation taking place. It’s no fun being at work when the alarm company calls you – sort of ruins your whole day.
Has anybody else experienced any false alarms with GE wireless sensors? If yes, then did you believe it was a distance problem? Was the sensor defective?
Elk has officially stopped helping DIY as I tried to contact them. The voice response message has a for professionals only recording. Yes, I do understand and agree with this policy - accept when it involves false alarms :angry:. I have an inquiry out to HSS for technical support (no response yet). In previous false alarm incident from 18 months ago, I was able to get Elk to provide some help. At the time, Elk support indicated that I should enable transmittal of restoral codes to alarm company. This way alarm company would see the instantaneous restoral. They indicated that it was difficult to diagnose problem.
I have latest M1RF2G firmware. I am very sure the sensor's batteries are fresh because I just replaced six months ago. The walk test reveals level 6-7 for sensor. I have about 10 wireless sensors. I don’t have the ground plane antenna installed; although I don’t know if this would make any difference.
I just think it’s unacceptable to have repeated false alarms *without* having a way to diagnose the problem. What causes the alarm to trigger without any violation taking place. It’s no fun being at work when the alarm company calls you – sort of ruins your whole day.