I know that we can abort by calling our CS via phone. Is it possible to configure a code that will ABORT the false alarm?
Can you recommend to me an ideal (seconds) value for both?Spanky said:You can setup Dialer Delay and Dialer Cancel times under the Communicator Area Reporting Codes in the M1.
If you enter your user code before the Dialer Delay expires, the alarm reporting will be aborted and if the Alarm Abort reporting code is enabled, it will be sent.
If you enter the user code before the Dialer Cancel time expires, a Cancel code will be sent to the central station even though the alarm code has already been transmitted.
Since it's my first time to have a security system, normally, when would CS contact the police?Spanky said:Dialer Delay is the amount of time the dialer will hold off dialing the central station.Â If a valid user code is enter during the Dialer Delay period, the dial out to the central station will be aborted.Â Maybe 20 to 30 seconds delay.Â This give the user time to abort a false alarm before being sent to the central station.
Dialer Cancel is sent after the dialer has sent the alarm signal to the central station and a user code is entered within the Dialer Cancel Delay time.Â If set for example 120 seconds and the user code was entered within that time, the central station would know that is was a false alarm even though the alarm signal was transmitted.
I believe there is a basic protocol with CS's. If there is a standard burglar alarm, the CS calls the residence to verify or abort, if there is no verification or abort then the CS calls the police, then the CS calls alternate telephone numbers. For panic alarms, I believe the procedure is notify the police first, then call residence to verify or abort. If you have email/SMS messages set up you will probably see the text message on your cell phone before you get a call. You can review/change this with NextAlarm.v1rtu0s1ty said:Since it's my first time to have a security system, normally, when would CS contact the police?