I'm late to the discussion, but figured I'd add my .02...
I have the good fortune to be using a JDS stargate for my primary automation needs (didn't think I'd be saying that in 2005), and went to Homeseer to provide a web interface for everything and a few other handy features that complimented my aging, but reliable Stargate system.
Being a typical early adopter, I immediately upgraded to HS 2 when it was first available. Unfortunately, due to the nature of the upgrade, I decided I'd follow the advice and do a fresh install. For those who used HS for their primary automation system, I have no idea how they are coping.
I realize this was a complete overhaul, but it was handled very poorly. The staff seems to underestimate the value of a "bug list" to provide their user base with a list of known issues so that the users don't drive themselves crazy trying to figure things out.
I haven't had much time to dedicate to automation lately, but what little time I do have, I'm trying to get things back to normal such as my audrey automation and other features I used of Homeseer.
I've always recommended the homeseer product to other stargate users, but I'm not sure I can do that for quite some time. They have adopted some policies that are very upsetting. Not only does it appear that they are forgetting they got where they are by the help of their user base that created most of the plug-ins, but they set the minimum for plug-ins at $29.99. A product that does not have their user base behind them, is a product that will be gone from the marketplace quickly.
Homeseer, you've been good to me, and I've always been amazed at your user base that has provided every plug-in I've ever needed, but you've obviously let it go to your head. When I have to pay for a W800 interface plug-in and get nickeled and dimed for everything I want to use, I'd rather install a creston system and have RELIABILITY and know what I'm paying for. I have quite a bit of patience for emerging technology, but they've overestimated the patience of their user base.
I know there are still die hards that will argue with some of my points, as I've seen in this thead and in the homeseer boards, but frankly they are in the minority at this point and unless they plan on single-handedly supporting the company, I suggest they realize that we are only bashing because we are disappointed to with the product, their handling and increased hidden costs that will eventually result in their demise.
From a Crippled, but happy Stargate user. Hopefully they get things resolved before another quickly eats up their market, as I'd switch in a second if I thought another product had the user base and plug-ins that I needed.