Thanks one and all.
As usual, much sensible, informed advice.
I have a compaq at work w. WIndows 2000 profess. O.S. I like it a lot. It seems really stable, if that makes any sense.
I have a lot of experience with Dell, and it just seems like they are cheapening up their support. Probably, so is everybody else.
I bought this same daughter a "refurbished" laptop about 7-8 years ago for Christmas. It didn't work out of the box Christmas morning. I figured nobody will be home, but I'll call up Dell.
I spoke to a guy in Texas who spoke english, who knew exactly what was wrong, and we fixed it. I'd have bought Dells from now till eternity with service like that.
I can't say that I haven't gotten service lately, but it's a lot harder.. It's like pulling teeth. They messed me around for hours / days over an 18 dollar modem.
I don't know why companies do that. Dell creamed everybody with the way they did business. So obviously the thing to do is change the way you do business?!? huh?
If Fisher Price made cars, I'd buy one sight unseen. ( although it would probably look weird going down the street ... great big blue plastic wheels )
I bought a washer, dryer, refrigerator, and stove from Maytag without even looking at anybody else's stuff, because I had a washer and dryer that lasted about 30 years. We finally got rid of it because it was so decrepit and ugly... still worked. Big mistake.. I don't like any of it. The stove is a joke, it's so junky.
Why would a company that has everyone eating out of their hand make their products or services crappy? Don't answer that I already know.
We might actually buy a Dell anyway... the school has a deal with them.
Anyway, thanks.