I am relatively new to Home Automation, about 2 years. In my journey I've made mistakes that cost me money. I am always looking to better my system. I Started with Activehome, that lasted about a month. Then I went to Smarthome Manager, that lasted 2 months, then I went to Home Control Assistant, that only lasted about 6 months. All this time doing research on the HA stuff available. I spent a lot of time choosing hopefully my last control software. I went with Homeseer because of the community, the overall functionality of HS (had everything I could possibly want), I purchase 1.7 1 month before 2.0 was released. Then I went with Mainlobby because of the functionality and it seemed to by the best combination. I purchased ML a little less than a year ago, ver 2.86. Well there were no enhancements or fixes to that software until now. Version 3.0 is out for more $$.
I guess what I am getting at is Homeseer was built by the die hard DIY crowd. All of us helped HS to become a great program, so much so that alot of the "PRO" installers are taking notice and this is the market there going after. Yes HST is a business and needs to make money but you don't screw the people that helped make your product great. HST is not alone. Cinemar is doing this also. Once ML3 and MLS3 is officially released there will be no more support for the last version 2.86, which is buggy. I guess these are growing pains for companies like HST and Cinemar, but its just bad business to say F#$k you to the people that help build their products.
This is all putting a foul taste in my mouth about the whole HA industry. Well maybe not the whole industry. CQC looks like a great product. I just wish they had more in the way of automation, epically Insteon support. I'd buy in a minute if it met my needs.