bucko
Active Member
My experience with Monoprice - 4x4 HDMI matrix/switcher
I purchased a total of 3 of these units from Monoprice. 1 was installed about 1,5 yrs ago, while the other 2 have never been out of the box.
April 15th I started having trouble with the one I am using. So I took a new one and hooked it up. The new one would not even light up, DOA. I took out the other new one and tried it. I looked alive at first, but in fact it won't boot properly, it's dead as well.
Monoprice in a nutshell after many emails to them, have refused to offer any help or support even if I pay for it! Quote from latest email.....
Dear Jack H,
I apologize that we are unable to provide replacements or repairs for your out of warranty items. The reason the invoices were asked for again as due to the links originally provided not allowing us to view your invoice and attempt to assist you further. Unfortunately, we are unable to provide information as to where to take the product for servicing.
I told them I know of the manufacturer of this unit in Shenzhen China. (BTW, I live i China anyway)They will not help me out directly because I bought it through a dealer. I asked for Monoprice to at least provide me a letter requesting them to service it. Monoprice even will not honor this request.
To conclude, Monoprice is a reseller only and does not offer service other than to replace item within a warrenty period. After that your equipment is a paperweight. Not a good policy where usually at lot of $$ wasted from a customer is concerned.
I will change my systems to Just Add Power.
I purchased a total of 3 of these units from Monoprice. 1 was installed about 1,5 yrs ago, while the other 2 have never been out of the box.
April 15th I started having trouble with the one I am using. So I took a new one and hooked it up. The new one would not even light up, DOA. I took out the other new one and tried it. I looked alive at first, but in fact it won't boot properly, it's dead as well.
Monoprice in a nutshell after many emails to them, have refused to offer any help or support even if I pay for it! Quote from latest email.....
Dear Jack H,
I apologize that we are unable to provide replacements or repairs for your out of warranty items. The reason the invoices were asked for again as due to the links originally provided not allowing us to view your invoice and attempt to assist you further. Unfortunately, we are unable to provide information as to where to take the product for servicing.
I told them I know of the manufacturer of this unit in Shenzhen China. (BTW, I live i China anyway)They will not help me out directly because I bought it through a dealer. I asked for Monoprice to at least provide me a letter requesting them to service it. Monoprice even will not honor this request.
To conclude, Monoprice is a reseller only and does not offer service other than to replace item within a warrenty period. After that your equipment is a paperweight. Not a good policy where usually at lot of $$ wasted from a customer is concerned.
I will change my systems to Just Add Power.