Moved phone line to M1 and lost caller ID

[Spanky]

I just called Elk support and they said caller ID may not work through the M1 and that this is a known problem and they do not have a solution.

"Them ar fitn wurds"

I do not know of a problem with caller ID and the M1. I am on Vonage and my caller ID has always worked with the line going through the M1.

If any problem exists, there may be a damaged component in the telephone line interface.

 

[Digger]

Napco and Ademco panels have had some issues with VOIP and Caller ID on SOME of their panels with a few providers here and there around the country. I know that Napco made an improvement in the one series of panels that had a problem about 1.5 years ago. Havent heard anything new since then so I assume that its resolved.

 

[Steve]

If all you are talking about is CID working when your incoming line goes through the M1 then I will jump on the 'it works fine' train. I have incoming CID announcements and don't recall a single missed one in a year.

 

[briankelly63]

I just called Elk support and they said caller ID may not work through the M1 and that this is a known problem and they do not have a solution.

You might be able to solve this issue with two capacitors one from T to T1 and another from R to R1. Your M1 / Line situation may not be passing through the full bandwidth of caller-id fsk information that occurs between rings... The caps will help more of that to get through and still allow the M1 to control the line for alrm dial out... try .05 or .5 mfd...

 

[AnotherOne]

I just called Elk support and they said caller ID may not work through the M1 and that this is a known problem and they do not have a solution.

You might be able to solve this issue with two capacitors one from T to T1 and another from R to R1. Your M1 / Line situation may not be passing through the full bandwidth of caller-id fsk information that occurs between rings... The caps will help more of that to get through and still allow the M1 to control the line for alrm dial out... try .05 or .5 mfd...

Thanks for the suggestion, I'll give this a try in a few weeks and see if it changes anything.

When I put the caps, I'm assume they should go on the M1 in the green europlex connector along with the 4 phone wires.

 

[briankelly63]

I just called Elk support and they said caller ID may not work through the M1 and that this is a known problem and they do not have a solution.

You might be able to solve this issue with two capacitors one from T to T1 and another from R to R1. Your M1 / Line situation may not be passing through the full bandwidth of caller-id fsk information that occurs between rings... The caps will help more of that to get through and still allow the M1 to control the line for alrm dial out... try .05 or .5 mfd...

Thanks for the suggestion, I'll give this a try in a few weeks and see if it changes anything.

When I put the caps, I'm assume they should go on the M1 in the green europlex connector along with the 4 phone wires.

That would be fine you are simply sending a portion of the AC signal from input to output outside of the M1:Tip to T1 and Ring to R1... it should help

 

[Superjer2000]

Sorry to resurrect an old forum post but has anybody else experienced a similar issue where plugging in an Elk M1 results in Caller ID failing?  I have an Elve system that announces incoming callers/numbers which works perfectly unless I plug the Elk M1 into my phone line.  (Exact same issue as the OP had in this thread).  There was another old post on Elk's original dealer forum that spoke to the same issue.  For others that experienced the same problem, was there ever a fix identified?  Note that I am NOT using the RJ31X jack to allow for line seizure - the Elk is just plugged into one jack of my phone splitter.  Again, Caller ID works perfectly as soon as the Elk is unplugged.
 
One of the concerns I have is in Spanky's post above where he indicates that if the system doesn't sense voltage it will switch to powering the attached lines itself.  I just sent back an HAI C3 Communicator for repair (which is why I plugged my home phone lines into the Elk) which failed after a few months.  My fear is that the HAI C3 was roasted by the Elk.  When I get home I will check the voltage coming off of the Elk to see if this may be partially responsible for the problem I am having.