I had an issue with my HAL PC and had to move it to another computer (where I had tested HAL before, thus it had to be registered immediately before it will run at all). When this happened, I learned that I need to contact HAL support with my registration and unregistration information, which I have been trying to do since early Wednesday morning--leaving a voicemail and sending an email to support.
No response still by this afternoon, so I tried a few different options on the Automated Living support line, kept getting transferred from voicemail to voicemail, and I finally get to one message that states they ARE CLOSED unitl April 3rd!!!
This is ridiculous. How can they leave a product that is depended upon to run an automated house (Alarm, heat, lighting, voicemail) COMPLETELY UNSUPPORTED, without any warning, for 5 days???
They need to either automate COMPLETELY the re-registration process or start providing support 7 days a week. Not to mention that their support forum has been plagued with problems for the last few months where they have over that time lost weeks worth of posts?
No response still by this afternoon, so I tried a few different options on the Automated Living support line, kept getting transferred from voicemail to voicemail, and I finally get to one message that states they ARE CLOSED unitl April 3rd!!!
This is ridiculous. How can they leave a product that is depended upon to run an automated house (Alarm, heat, lighting, voicemail) COMPLETELY UNSUPPORTED, without any warning, for 5 days???
They need to either automate COMPLETELY the re-registration process or start providing support 7 days a week. Not to mention that their support forum has been plagued with problems for the last few months where they have over that time lost weeks worth of posts?