felixrosbergen
Senior Member
NuvoPete:
Thanks for stopping in...I've bought an E6G, T2FXG and MP this january and have been playing with them since...Generally things work well, but i've had to call tech support a few times. Prof. Killowatt seem to be very knowledgeble and a nice guy, he's a great help.
I called with an issue where if the MP is connected via serial to the E6G the tuners in the T2FXG start power cyling every few minutes when they are not in use. This means that are essentially always on and thus not very energy efficient (one of the reason i got the E6G over the GC) and my other concern is that the power relays will get many mnay cycles on them (maybe like 100 a day) and may thus prematurely fail. If this happens to occur right outside the warrenty period i woudl be quite upset. Tech support said he would note the issue but no ticket number was given or anything like that. I have gone through extensive troubleshooting on this issue, isolating keypads, disconnecting anything that may have undue influence, even the MP is not connected via serail to the server during the test. In the end the only things connected are all Nuvo gear (not even autonomic software) connected through Nuvo NuvoNet patch cable (which I checked with a LAN tester) and this still occurs. Since it doesnt power cyle when the tuners are in use it doesnt hinder my actual usage, but i would think it's something that needs to get fixed.
Mavic, Did you found a solution for this issue? I have the same kind of setup (E6G+T2DAB+MP) and Nuvo said to me it was a 'known bug', but never came back with a solution... Maybe you fixed it?
With the latest firmware for all my equipment the issue seems to have gone away. I don't spend enough time in the basement to confirm 100% but i'm fairly sure.