PC Access Serial Number Problem
- Thread starter nexus99
- Start date
HAI_fjh
Active Member
I suspect you are running Vista 64?
Despite 2 months of BETA testing by more than 50 BETA testers this Vista 64 problem was not detected. Under some circumstances Vista 64 virtualizes the registry so when the installer saves your registration information it is not written to the correct place in the registry. When PC Access 3 runs it can't find the information and you get all the "Unknown XXXXXX" messages.
We are working on a permanent solution, but as a temporary fix you can manually create the appropriate registry keys. Just follow the procedure carefully and you should be able to do it without too much difficulty.
1. Create a new text file and give it any name you wish, just make sure you remember where you created it. The desktop is a good place, and you can delete it when you are done.
2. Open the text file in notepad and paste the text between the dashed lines below into the file:
---------------------
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\HAI\Dealer PC Access 3]
"Name"="Your_Name"
"Company"="Your_Company"
"Serial"="Your_Serial_Number"
---------------------
3. Replace the Your_Name, Your_Company, Your_Serial_Number place holders with your information.
- Be careful to leave the quotes.
- The name and company information is pretty much free format, but you can't use quotes inside the quotes.
- The serail number must be entered in ALL UPPER CASE, with no spaces, dashes or other punctuation.
- If you are NOT running the "Dealer" version of PC Access 3, change the line that looks like this:
[HKEY_LOCAL_MACHINE\SOFTWARE\HAI\Dealer PC Access 3]
to this:
[HKEY_LOCAL_MACHINE\SOFTWARE\HAI\PC Access 3]
You should end up with something like this:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\HAI\Dealer PC Access 3]
"Name"="Road Runner"
"Company"="ACME, Inc."
"Serial"="ABCDEFGHIJ1234567890"
4. Save the file and close notepad.
5. Rename the file and change the extension to .reg
6. Make sure PC Access 3 is not running.
7. Double click on the file you created. It should automatically ask if you want to import the information into the registry. It may even give you a warning that importing things into the registry is dangerous. This is true, but in this case it is OK because these settings are only used by PC Access 3 and will not affect any other applications.
8. Start PC Access 3 and your information should appear in the about dialog.
If it worked you can now delete the .reg file.
Again this is a TEMPORARY fix.
Please reply to this message and let me know how it worked for you.
Despite 2 months of BETA testing by more than 50 BETA testers this Vista 64 problem was not detected. Under some circumstances Vista 64 virtualizes the registry so when the installer saves your registration information it is not written to the correct place in the registry. When PC Access 3 runs it can't find the information and you get all the "Unknown XXXXXX" messages.
We are working on a permanent solution, but as a temporary fix you can manually create the appropriate registry keys. Just follow the procedure carefully and you should be able to do it without too much difficulty.
1. Create a new text file and give it any name you wish, just make sure you remember where you created it. The desktop is a good place, and you can delete it when you are done.
2. Open the text file in notepad and paste the text between the dashed lines below into the file:
---------------------
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\HAI\Dealer PC Access 3]
"Name"="Your_Name"
"Company"="Your_Company"
"Serial"="Your_Serial_Number"
---------------------
3. Replace the Your_Name, Your_Company, Your_Serial_Number place holders with your information.
- Be careful to leave the quotes.
- The name and company information is pretty much free format, but you can't use quotes inside the quotes.
- The serail number must be entered in ALL UPPER CASE, with no spaces, dashes or other punctuation.
- If you are NOT running the "Dealer" version of PC Access 3, change the line that looks like this:
[HKEY_LOCAL_MACHINE\SOFTWARE\HAI\Dealer PC Access 3]
to this:
[HKEY_LOCAL_MACHINE\SOFTWARE\HAI\PC Access 3]
You should end up with something like this:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\HAI\Dealer PC Access 3]
"Name"="Road Runner"
"Company"="ACME, Inc."
"Serial"="ABCDEFGHIJ1234567890"
4. Save the file and close notepad.
5. Rename the file and change the extension to .reg
6. Make sure PC Access 3 is not running.
7. Double click on the file you created. It should automatically ask if you want to import the information into the registry. It may even give you a warning that importing things into the registry is dangerous. This is true, but in this case it is OK because these settings are only used by PC Access 3 and will not affect any other applications.
8. Start PC Access 3 and your information should appear in the about dialog.
If it worked you can now delete the .reg file.
Again this is a TEMPORARY fix.
Please reply to this message and let me know how it worked for you.
Thanks for the info Fred. I got a similar but much less detailed response from Customer Support this morning. Thanks for the double team on the support. That is appreciated!
Yes, I am indeed running Vista Ultimate x64 and the problem you described is the one I experienced. I wrote up a whole description in my blog. (Hosted on this site... The Nexus Technoblog.) You can read that for the long version. The short version is that it looks like the 3 registry keys fixed everything up.
I even updated the firmware on my OIIe and that went ok as well.
Again, thanks for the quick and detailed response!
Yes, I am indeed running Vista Ultimate x64 and the problem you described is the one I experienced. I wrote up a whole description in my blog. (Hosted on this site... The Nexus Technoblog.) You can read that for the long version. The short version is that it looks like the 3 registry keys fixed everything up.
I even updated the firmware on my OIIe and that went ok as well.
Again, thanks for the quick and detailed response!
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