BraveSirRobbin
Moderator
I'm having a problem now whenever I try to start Homeseer in it brings up the "Windows Installer" screen and is asking me to insert the Homeseer Install Disk.
This occured after I did two things to my Homeseer machine (all else had been running great for many months until then):
First: I installed Counterspy spyware software, did the updates and ran a scan. FYI, it did find a keylogger spyware program that both AdAware and SpyBot missed.
I don't think this was the problem because I rebooted the machine after installing this program and Homeseer started fine (I have Homeseer start whenever the machine starts).
Then I thought I would do my "usual" maintenance and update my Norton Antivirus by clicking on its icon in the system tray and then clicking on "Live Update". It said that I needed to update some sort of "client" (can't remember the exact name). I did the live update then it asked me to re-boot my machine. This is when the problem started.
I can click on "cancel" when it brings up the windows installer box, but it just reappears. After clicking cancel multiple times Homeseer finally starts, but not correctly as the webserver and Main Lobby plugins are not loaded correctly (among other things).
I uninstalled CounterSpy and rebooted the machine with the same results.
I'm starting to think it is more the Norton Antivirus update that caused this.
I always make sure this (and my other machines) have the latest windows updates and run a virus scan one a week. I also run the two spyware programs I mentioned above at least once a week.
Luckily I had a backup (a month old, but not many changes made to the system since then) and restored the machine and all is well, but I am really concerned about this and thought I would ask for help and see if anyone else had this problem.
I am running the latest version of Homeseer on a dedicated Windows XP machine. I've never had a problem like this before. I am running last years version of Norton Antivirus.
Thanks for any suggestions or advice!
This occured after I did two things to my Homeseer machine (all else had been running great for many months until then):
First: I installed Counterspy spyware software, did the updates and ran a scan. FYI, it did find a keylogger spyware program that both AdAware and SpyBot missed.
I don't think this was the problem because I rebooted the machine after installing this program and Homeseer started fine (I have Homeseer start whenever the machine starts).
Then I thought I would do my "usual" maintenance and update my Norton Antivirus by clicking on its icon in the system tray and then clicking on "Live Update". It said that I needed to update some sort of "client" (can't remember the exact name). I did the live update then it asked me to re-boot my machine. This is when the problem started.
I can click on "cancel" when it brings up the windows installer box, but it just reappears. After clicking cancel multiple times Homeseer finally starts, but not correctly as the webserver and Main Lobby plugins are not loaded correctly (among other things).
I uninstalled CounterSpy and rebooted the machine with the same results.
I'm starting to think it is more the Norton Antivirus update that caused this.
I always make sure this (and my other machines) have the latest windows updates and run a virus scan one a week. I also run the two spyware programs I mentioned above at least once a week.
Luckily I had a backup (a month old, but not many changes made to the system since then) and restored the machine and all is well, but I am really concerned about this and thought I would ask for help and see if anyone else had this problem.
I am running the latest version of Homeseer on a dedicated Windows XP machine. I've never had a problem like this before. I am running last years version of Norton Antivirus.
Thanks for any suggestions or advice!