Ok, my memory is NOT as bad as I thought it was...
Remember me saying II was sure that I read the initial ad as having a DVD-CDRW combo? Everyone had just about convinced me that I misread it. We after a couple of emails to geeks, I got a reply back stating that they are sorry for the mixup and to go to their page and select a drive that is comparable to what was offered originally. I emailed em back the drive (A standard DVD reader, slot loading for a notbook computer). I also ordered another computer with a clear statement that I ordered it after the page had changed, and understood it would only come with a CDRW drive.
I received a reply Friday afternoon:
I got your email. The drive will ship today, Fedex 2-day air and should reach you in 2-3 business days. If there's anything else I can do, please let me know.
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This seems like a great company to deal with, and certainly will get more of my business in the future.
EDIT:
I sent a final email to them asking about an RMA for the drive that is in the machine now when I switch them out....... Here was their reply:
. It seems that the cost of shipping the cdrw drive you received back to us, would be more than it is worth, so I'm just going to have you keep it.
That truely is fantastic customer support!
PLEASE I probably do not have to even mention this, but just in case... do not take advantage of Geeks, as the ad was changed later the same day it was posted to this forum. I purchased mine shortly after the initial posting by BSR. If you purchased one of these computers after the first day it was offered, then it clearly stated that it is only a CDRW drive.